Return Policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 30-day return-exchange policy, which means you have 30 days after receiving your item to request a return. We will exchange damaged items for the same item.

To be eligible for a return, you must present the receipt or proof of purchase.

To start a return, you can contact us at info@neumation-music.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.